Customer Service

Hello and welcome to the Shipping & Delivery Information and FAQ page!
Here you can get acquainted with useful information on our products, terms and delivery.

 

You can purchase your items online and get them shipped directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

Shipping & Delivery

Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected. There are some times during the year that delivery could be delayed due to holidays. We ship worldwide. We offer FREE shipping on all orders.

Product Subscriptions

To automatically get repeat supply of a product, you can choose to start a subscription. You choose if you want delivery, "monthly", "bi-monthly" or "quarterly". You get the product delivered promptly and then at the same date each time until you decide to unsubscribe. Future subscription orders are sent automatically at the desired periodicity, and they can be paid by credit card via Stripe.

Frequently Asked Questions

Question Answer
What does ProDen PlaqueOff® Teeth and Gums contain? ProDen PlaqueOff® Teeth and Gums is made from the North Atlantic alga Ascophyllum nodosum, with added vitamin C and D, zinc and magnesium sulphate. The product comprises 15% of the RDA for vitamin C and zinc and 30% of the RDA for vitamin D. Each capsule contains 250 mg alga, and the daily dose is two capsules.
Who can use ProDen PlaqueOff® Teeth and Gums? The product can be used by adults over 12 years (2 capsules once daily) and children 7-12 years (one capsule daily). Ascophyllum nodosum is a very good source of the nutrient iodine. However, persons suffering from problems with the thyroid gland should be careful with their iodine intake and for this reason we do not recommend the product for this group of people without a prior consultation with a doctor.
How long will it take before I notice the effect of ProDen PlaqueOff® Teeth and Gums? This varies between individuals. The first noticeable effect is usually that your teeth feel clean and smooth. The effect usually appears after 2-3 weeks.
How long can I take ProDen PlaqueOff® Teeth and Gums? The product is safe and you can use it continuously. It should be taken on a regular basis, according to the dosage instructions. Results usually appear within 2-3 weeks. The positive effect can be seen as long as the product is taken, but disappears when you stop taking it.
Can pregnant and breastfeeding women use ProDen PlaqueOff® Teeth and Gums? No studies have been carried out with specific focus on the effects of ProDen PlaqueOff® Teeth and Gums on pregnant or breastfeeding women. Therefore, we do not recommend using the product while pregnant or nursing.
Is ProDen PlaqueOff® Teeth and Gums safe to use if you have thyroid problems? Persons with problems with the thyroid gland must be careful with their intake of the nutrient iodine. Since algae, including Ascophyllum nodosum, have a naturally high iodine content, we do advise these individuals to discuss the usage with their doctor before starting to use the product.
ProDen PlaqueOff® Teeth and Gums dosage instructions. 2 capsules daily*, to be swallowed with water and preferably as part of a meal.

Terms & Conditions

delivery

Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected. There are some times during the year that delivery could be delayed due to holidays. We ship worldwide. We offer FREE shipping on all orders.

ordering

Our prime objective is to ensure the safety of the customer with regards to the safe use of products. Our staff reserve the right to refuse any orders it may deem to not fit this criteria, or of a nature that may be unsafe in its volumes or capacity for misuse. Detailed instructions about the appropriate use of all products is available online. We cannot be held responsible for inappropriate use or misuse of the products supplied.

return of material

The best way is to email us at: info@biodistra.se as soon as possible and we will cancel it. You must remember that in most cases, orders are dispatched the next business day. Orders that have been dispatched cannot be cancelled and will have to be posted back at the expense of the customer. As long as the packaging is in original condition, a full refund minus postage will be provided.

payment

Our payment gateway is designed so that your credit card details are never entered into our site. They are processed at Stripe, which uses the latest encryption methods to ensure security of payment. We do not see your credit card details when ordering online, as all transactions are performed by Stripe. We do not store any credit card details, so additions to orders that are already placed will require you to place a new, separate order.