FAQ

FAQ


How do I contact customer service?

Go to the Contact Information page.

How much is shipping?

Shipping cost is €3.99 per order, we offer FREE shipping on orders over €40.

What's Autoship?

Instead of having to drive to the store every couple of weeks, we make setting up auto-delivery easy as 1-2-3! You set the time-frame and quantities. You can pause, cancel, or change any part of your schedule. There’s no charge to set up Autoship and we never, ever charge a membership fee.

How long does it take to get my order?

Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected. Due to customs in South America and Australia, the delivery time can be up to a month or more. There are some times during the year that delivery could be delayed due to holidays. We ship worldwide.

Can I track the status of my order?

Simply go to Your Account to get the latest on your order status. Of course you can also call us and we’ll check it for you! We’d love to hear from you.

Who will be delivering my order?

We ship via Postnord.se and other premium carriers to provide you with the fastest and most reliable service available.

Do you ship internationally?

Yes, we ship worldwide. Shipping cost is €3.99 per order.

What is your Return Policy?
What is your Privacy Policy?

Read our Privacy Policy.